Program Length: 12 weeks
Participants learn office and business skills necessary to succeed in administrative roles.
• Business English, vocabulary and terminology
• Efficient communication skills, letter writing, memos, reports
• Reception skills and multi-line phone skills
• Office procedures (filing, documenting, record-keeping, bank deposits)
• Office equipment (faxes, copiers, printers, scanners)
• MS Office (Word, Excel, Outlook, PowerPoint)
• Typing training
• Basic accounting and bookkeeping
• Social media skills
• WHMIS Certificate
• First Aid/CPR Certificate
To enhance their skills, participants will complete a two week co-op placement with a prospective employer, not-for profit organization or government office.
Course Facilitator: Marci Allen-Easton
Marci is an Instructor at Pathways Skill Development. She holds a Legal Office Administration/ Paralegal Certificate from Fanshawe College in addition to specialized courses in Accounting and Purchasing. For more than 25 years Marci worked at a local manufacturing facility. Rising through the Purchasing Department, she held roles from Purchasing Agent to Project Specialist. Marci retired in 2016 and shortly after joined the Pathways team.
Marci has been involved in many grassroots organizations where she has held a variety of leadership roles. Marci was a founding member of several local initiatives including Street Soccer London and the Hyde Park Community Parade. She is the current Vice Chair with Women & Politics London. Marci has sat on many London boards and is currently the Vice Chair with London Middlesex Housing Corporation as well sits on the London For All Leadership Table with United Way. Marci is a volunteer coach and coordinator with Special Olympics. She is a strong advocate for London’s homeless and most vulnerable. When not working in the community Marci loves spending time with her partner Jo, their children and grandchildren.
Marci is passionate about learning and loves teaching. “There is nothing in the world more amazing to me than watching someone transform and realize their full potential. Every single day I witness first hand people’s hope rise and confidence soar. How lucky am I eh?”
Course Facilitator: Sheryl Roth
I couldn’t have reached this point in my career without having knowledgeable teachers and mentors along the way. And employers who were willing to take a chance on someone who needed the opportunity to hone her skills and bring her best work forward. Facilitating ACT at Pathways allows me the opportunity to lend that support and all that I have learned after 25 years in administration to our students. Working in not-for-profit, broadcasting and the public sector has given me the hands-on experiences that I can use as learning tools for my students, to explore the real-life scenarios and outcomes in the workplace. In addition to the practical skills they will graduate with. Getting students from the first day of class to long-term employment is our ultimate goal at Pathways. However, in-between those markers are remarkable milestones that each student makes as their confidence grows, their skills improve and they realize just how much they can offer to a workplace. Employers will recognize the value that our students see in themselves after they graduate. That’s a very rewarding aspect to my career as an ACT facilitator.